Privacy Policy

Privacy policy

This privacy policy explains how we use any personal information we collect about you.

Language Beyond Borders is a registered charity in Spain (charity number 616154 at Registro Nacional de Asociaciones). Our address is C/Hdad Donantes de Sangre 21, 28041, Madrid, Spain. Email: [email protected]

THE INFORMATION WE COLLECT ABOUT YOU

Depending on how you interact with us, the information we collect may include but is not limited to your name, email address, city and country of residence, Skype name and year of birth.

We also collect information about your engagement with us including the ways you have supported us in the past, for example, volunteering or attending our classes.

We will sometimes ask you for feedback to find out more about your opinions on the work we are doing or issues related to our work.

WHEN AND WHERE WE COLLECT PERSONAL INFORMATION

In general, we may collect information from you when you:

  • send us a message using the contact form on our website, email or Facebook group or page.
  • apply for a volunteer opportunity with us
  • apply for a learning opportunity with us.  

We may collect personal information with our Website contact form, Facebook group and page, Google forms, by email or any messenger service we may use.

WHY WE COLLECT THIS INFORMATION

We collect personal data:

  • to process volunteer applications
  • to process learning opportunities applications
  • to carry out our activities (e.g. matching teachers and learners, supporting and following up classes)
  • to reply to requests
  • for statistical analysis

We collect survey and feedback data to understand and improve the services we provide and for use in the evaluation of different areas of work as well as design and planning for future work.

Other than in an emergency or in response to a court order or law enforcement agency, we will only use your personal information for the activities and services stated above. We may need to share your information with partners or service providers who help us to deliver our services. These “data processors” will only use your data for these purposes.

OUR LEGAL BASES FOR USING YOUR INFORMATION

The legal base is our legitimate interest to carry out our activities, such as processing a volunteer application form, keeping a record of your relationship with us, asking you to participate in surveys or emailing you with updates about our organisation. We will only use your data in ways that you would reasonably expect us to, and we will make sure it has a minimal privacy impact.

HOW WE PROTECT YOUR INFORMATION

Language Beyond Borders ensures that there are appropriate technical controls in place to protect your personal details.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by authorized and trained staff, volunteers and contractors

HOW LONG WE WILL KEEP IT

Language Beyond Borders will hold your personal information while we have a relationship, don’t ask us to delete it or for 2 years since the last interaction with you.

YOUR RIGHTS AND HOW TO CONTACT US:

You can request us a copy of your personal information. You can request us to update it or to delete it. And you also have the right to request to stop receiving our emails. Contact us if you have any question about our privacy policy.

To do any of the above actions, please email us at the following address: [email protected]

If you feel that your data has not been handled correctly you have the right to lodge a complaint with la Agencia Española de Protección de Datos, www.agpd.es.

CHANGES TO OUR PRIVACY POLICY:

We keep our privacy policy under regular review by auditing how information is collected, processed and stored. We will place any updates on this webpage so you may wish to check back from time to time. This policy was last updated on 23 May 2018.