Language Beyond Borders is a registered charity in Spain (charity number 616154 at Registro Nacional de Asociaciones). Our address is C/Hdad Donantes de Sangre 21, 28041, Madrid, Spain. Email: [email protected]
THE INFORMATION WE COLLECT ABOUT YOU
Depending on how you interact with us, the information we collect may include but is not limited to your name, email address, city and country of residence, Skype name and year of birth.
We also collect information about your engagement with us including the ways you have supported us in the past, for example, volunteering or attending our classes.
We will sometimes ask you for feedback to find out more about your opinions on the work we are doing or issues related to our work.
WHEN AND WHERE WE COLLECT PERSONAL INFORMATION
In general, we may collect information from you when you:
- send us a message using the contact form on our website, email or Facebook group or page.
- apply for a volunteer opportunity with us
- apply for a learning opportunity with us.
We may collect personal information with our Website contact form, Facebook group and page, Google forms, by email or any messenger service we may use.
WHY WE COLLECT THIS INFORMATION
We collect personal data:
- to process volunteer applications
- to process learning opportunities applications
- to carry out our activities (e.g. matching teachers and learners, supporting and following up classes)
- to reply to requests
- for statistical analysis
We collect survey and feedback data to understand and improve the services we provide and for use in the evaluation of different areas of work as well as design and planning for future work.
Other than in an emergency or in response to a court order or law enforcement agency, we will only use your personal information for the activities and services stated above. We may need to share your information with partners or service providers who help us to deliver our services. These “data processors” will only use your data for these purposes.
OUR LEGAL BASES FOR USING YOUR INFORMATION
The legal base is our legitimate interest to carry out our activities, such as processing a volunteer application form, keeping a record of your relationship with us, asking you to participate in surveys or emailing you with updates about our organisation. We will only use your data in ways that you would reasonably expect us to, and we will make sure it has a minimal privacy impact.
HOW WE PROTECT YOUR INFORMATION
Language Beyond Borders ensures that there are appropriate technical controls in place to protect your personal details.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by authorized and trained staff, volunteers and contractors
HOW LONG WE WILL KEEP IT
Language Beyond Borders will hold your personal information while we have a relationship, don’t ask us to delete it or for 2 years since the last interaction with you.
YOUR RIGHTS AND HOW TO CONTACT US:
To do any of the above actions, please email us at the following address: [email protected]
If you feel that your data has not been handled correctly you have the right to lodge a complaint with la Agencia Española de Protección de Datos, www.agpd.es.